Question 1

How do I download a PDF pattern I have purchased?

Accepted Answer

When you purchase any of our PDF cross stitch patterns, you will receive an instant download link by email containing your pattern.  If you have any issues with instant downlaod please contact us so we can help.

Question 2

What is included in my PDF Pattern purchase?

Accepted Answer

1. a full colour imagery of the finished design artwork.
 
2. a full coverage black and white chart.
 
3. A thread key list of all threads needed in DMC brand colours & a thread estimate for how many skeins of each colour are needed to complete the design. (Please note that estimates are based on typical thread useage/fabric count & yours may vary subject to your stitching style).

Question 3

Are PDF patterns refundable?

Accepted Answer

PDF patterns are non refundable & non returnable under any circumstance once purchased.  As a digital product distance selling regulations & the right to return within 14 days of purchase is non applicable & you agree to this by making a PDF pattern purchase.

Question 4

Can I buy a printed pattern?

Accepted Answer

If you would like one of our PDF charts as a physical print, we can print & post any of our patterns to you as a physical copy but you will need to get in touch via the contact us page for us to arrange this.

If you buy the PDF pattern and then request a print copy, the charges below will still apply in full as the print and the PDF are considered as separate purchases.  Therefore if you only wish to buy a print, do not complete online checkout for a PDF. Instead directly contact via email to ask for a print version.

Printed charts are black and white symbol charts and prices are as outlined below. (+the normal website postage charge for your preferred delivery service)

- £10.00 for patterns up to and including 45 pages
- £12.50 for patterns up to and including 75 pages
- £15.00 for patterns up to and including 100 pages

*number of pages takes into account not only the symbol chart itself but the total document pages including the printed colour cover & the printed key list of threads.

Question 5

How do you use a Needle Minder & are they safe?

Accepted Answer

The magnets used on our needle minders are small but powerful & pose a hazard if swallowed.  Keep your minder away from pets & children. NEVER allow the magnets on your minder to snap together, this can damage them or cause them to shatter or snap off the minder. Always store with card or fabric between the front & back, do not allow the 2 magnets to make direct contact.  Needle minders should not be used by people fitted with a pacemaker or similar device.
​
Other Information. Our minders are created from a wide variety of materials in all shapes & sizes.  Some will allow you to pop your needle anywhere, with others, your needle may naturally gravitate towards a certain part of the minder. You may also find that the magnet on the reverse may not always be fixed centrally as some styles work best with the magnet placed somwhere other than directly centred. Lastly, depending on what your minder has been created from, the underside of some may not always be quite as pretty as the front, but this will never impede the use or front visuals :-)

Question 6

What images are used in creating PDF charts?

Accepted Answer

All stitch bunny PDF charts are created using images that have either creative commons permissions for commercial use or for images requiring a purchased license for use the appropriate license has been paid for to allow commercial use of the image.

Some images are original artist works created by hand in various physical mediums.
Some images are original artist works cretaed by hand using digital and graphic tools.
Some images are AI generated.

www.stitchbunny.co.uk

FAQ

Frequently asked questions

How do I download a PDF pattern I have purchased?

What is included in my PDF Pattern purchase?

Are PDF patterns refundable?

Can I buy a printed pattern?

How do you use a Needle Minder & are they safe?

What images are used in creating PDF charts?

FAQ

Frequently asked questions

How do I download a PDF pattern I have purchased?

What is included in my PDF Pattern purchase?

Are PDF patterns refundable?

Can I buy a printed pattern?

How do you use a Needle Minder &amp; are they safe?

What images are used in creating PDF charts?

How do you use a Needle Minder & are they safe?