The Bunny rewards scheme allows you to collect "carrots" when you shop. Refer to the bunny rewards button for full details of how many carrots you earn when you shop and how you can redeem them. 

You must be signed up to the rewards scheme and be logged into your account when making purchases in order to collect carrots. If you accidentally checkout as a guest or are logged into the wrong account, we cannot retrospectively add points to your balance. The rewards system is an automated third party software and we are physically unable to amend your account points manually.

Bunny rewards is a little extra treat for our lovely customers and we reserve the right to change, amend, suspend or withdraw the scheme, including modifying how points are earned or redeemed at any time and without prior notice. 

If the scheme is discontinued any unused points will be forfeited and will not be exchanged for any cash equivalent or other compensation. By participating in Bunny Rewards you acknowledge and agree to these terms. 

HOW TO DOWNLOAD

When you purchase any of our PDF cross stitch patterns, you will receive an instant download link by email containing your pattern.  If you have any issues with instant downlaod please contact us so we can help.

WHAT IS INCLUDED IN YOUR DOWNLOAD

1. a full colour imagery of the finished design artwork.

2. a full coverage black and white chart.

3. A thread key list of all threads needed in DMC brand colours & a thread estimate for how many skeins of each colour are needed to complete the design. (Please note that estimates are based on typical thread useage/fabric count & yours may vary subject to your stitching style).

PDF PATTERNS ARE NON REFUNDABLE

PDF patterns are non refundable & non returnable under any circumstance once purchased.  As a digital product distance selling regulations & the right to return within 14 days of purchase is non applicable & you agree to this by making a PDF pattern purchase.

If a printed fabric on the website is not in stock in the count you require, we can order in the print you want in any count/fabric type but specially ordered in print requests must be for either a full piece (90x100cm) or a half cut (50x90cm). These will be treated as a pre order so will be added to the website for you to checkout online as normal with a wait time of up to 14days for delivery (it will often be much faster than this but please allow for 2 weeks).

Custom orders are available for hand dyed fabric requests. These can be sent via email for discussion and will be accommodated if possible. During busy time periods it may not be possible to accept custom requests. If a custom request is accepted, pre payment or a deposit may be required depending on the fabric size.

The magnets used on our needle minders are small but powerful & pose a hazard if swallowed.  Keep your minder away from pets & children. NEVER allow the magnets on your minder to snap together, this can damage them or cause them to shatter or snap off the minder, slide them apart with care. Always store with card or fabric between the front & back, do not allow the 2 magnets to make direct contact.  Needle minders should not be used by people fitted with a pacemaker or similar device.

Our minders are created from a wide variety of materials in all shapes & sizes.  Some will allow you to pop your needle anywhere, with others, your needle may naturally gravitate towards a certain part of the minder. You may also find that the magnet on the reverse may not always be fixed centrally as some styles work best with the magnet placed somewhere other than directly centred. Lastly, depending on what your minder has been created from, the underside of some may not always be quite as pretty as the front, but this will never impede the use or front visuals :-)

All stitch bunny PDF charts are created using images that have either creative commons permissions for commercial use or for images requiring a purchased license for use the appropriate license has been paid for to allow commercial use of the image.

Some images are original artist works created by hand in various physical mediums.

Some images are original artist works created by hand but using digital and graphic tools rather than physical mediums.

Some images are artist works created either physically or digitally as above, but enhanced or edited by the artist using AI tools in some capacity to produce the final image.

Some images are AI generated.

Each PDF chart lists the name of the artist, the name of the graphic design house or the name of the AI model the image can be attributed to.